Scientific Programming

The personalized user-and-community-centred approach is at the very heart of  the Primary Health Care and Social Services University Institute's research programming. Personalized primary health care and social services refers to the joint development of care, services, and policies aimed at generating significant and lasting outcomes in the lives of individuals and of communities.

What is a personalized user-and-community centred approach?

The personalized user-and-community centred approach targets the design of care and services using a global approach which integrates every dimension of the lives of individuals and/or of communities, thereby enabling the development of care and services according to needs, preferences, and resources available. This personalized approach thus mobilizes the strengths, capabilities, and expertise of the individual or community in order to reinforce its choices, its control, and its ability to take action.

Applying the personalized user-and-community-centred approach at the primary level impacts the care and services delivered to individuals. The approach also impacts the actions taken and the disease prevention and health promotion programs intended for those persons within their communities.

Three essential dimensions:

  • The recognition of experiential knowledge refers to the individual or a family caregiver as his or her own personal case expert whose awareness is to be merged with the skills of the case worker.
  • Joint development refers to the pooling of the skills, expertise, knowledge and resources of individuals, workers, family caregivers, and managers to jointly develop care and services.

Differential evaluation refers to the measurement of the outcomes of care and services developed jointly in the lives of individuals and of communities.