Clinical support is a key element to be implemented when initiating a CSSS outreach intervention. 

However, such support and continuous training must be adapted to factor in the differences between the outreach intervention and interventions at the psycho-social reception or of those specifically attached to a program or client group.

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Providing clinical support means:

  • Preventing clinical issues in the field (burnout, overcommitment, vicarious trauma, compassion fatigue, etc.);
  • Factoring in the ethical dimensions of outreach intervention work more effectively;
  • Improving worker actions over time (continuous competency development);
  • Encouraging multidisciplinary work;
  • Stimulating the reflexive process among workers.

Clinical support and training must take into consideration the scope of the outreach intervention based on needs, and be adapted to the reality of this practice.. 

Facing relational and ethical stakes and issues

The stakes of relational proximity and certain ethical issues require the accompaniment of a clinical supervisor and structured discussions within the team. Here are a few training topics worth being put forward within your organizations:

  • The use of networks;
  • Informal and formal intervention work;
  • Matching and mutual aid strategies;
  • Etc.

In addition, certain actions may be taken in collaboration with the psycho-social reception. Continuous training on crisis management or referencing may be developed jointly.

To learn more about the two proposed strategies to help you to take on this challenge, visit the French version of the web site at (lien vers

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