Managing an outreach intervention requires the implementation of clinical and administrative mechanisms similar to those used in other CSSS interventions (e.g., hiring, clinical support, infrastructures, accountability, etc.).

However, in order to be effective, these mechanisms must be designed and adapted to the specific nature of the outreach interventions.

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Managing a community outreach intervention means :

  • Adapting services to the population's needs;
  • Developing a services continuum within the institution;
  • Updating the population-based responsibility and acting on the  social determiners of health;
  • Implementing an innovative practice (working in concert with the university community is judicious and constitutes a further asset).

The CSSS outreach intervention method is intended for the general population of a specific territory, whereas in a CSSS, the supply of services is built around programs and client groups. This difference constitutes a significant challenge for the manager overseeing the outreach intervention. He must deal with this reality. 

Implementing complementary mechanisms

In order to respond to the atypical nature of this method, it is essential to implement some complementary mechanisms. Here are a few examples:

  • Obtaining additional leverage space from the institution;
  • Continuously raising awareness of programs and client groups.

Avenues to better achieving goals

Considering that implementing complementary mechanisms constitutes an unavoidable expense for the institution, the managers in charge must convince their organization of the relevance and need for such an undertaking. Here are some other qualities these managers require : 

  • Openness to the needs and demands expressed by the partners and the community, which often enables improvements to services and their outcomes;
  • Openness to the prevention and concerns of the intervention settings, thereby making it possible to find innovative solutions to management issues. 

To learn more about the six proposed strategies and to help you to take on this challenge, visit the French version of the web site at (lien vers

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