Local CSSS outreach interventions, such as neighbourhood interventions in Sherbrooke, combine various strategies intended both to reach out to citizens remote from services and to reinforce collaboration with local partners.

The goal is to improve access to resources and to strengthen the effects of future interventions.

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Intervening locally (outreach) means::

  • Proactively reaching out to populations living remotely from services;
  • Acting preventively by using networking and social integration strategies;
  • Acting in relational proximity and constantly adapting to unexpected events or situations;
  • Acting in concert with the territory's partners;
  • Fostering the empowerment and social participation of citizens.

Outreach interventions combine various strategies, including individualized or group psycho-social interventions. 

  • Individualized interventions 
    • The local personalized psychosocial intervention is characterized primarily by its context. Here are the other main characteristics :

      -  It takes place in the living environment of the individuals: coffee shops, parks, community rooms, a welcoming neighbourhood facility distinguished from government offices, and so on;

      -  It is executed in an informal and unplanned manner (without an appointment);

      -  It is marked by its proactive nature: for example, a worker might knock on a person's door because neighbours have expressed concern or might often meet with the corner store clerk to find out what's going on in the neighbourhood.

  • Group interventions
    • The strategy of group psycho-social interventions is used to:

      - Break the isolation of users;

      - Reinforce their social and support networks;

      - Stimulate mutual aid;

      - Empower users in their ability to take action.

      These intervention groups are sometimes closed, meaning that they are reserved for a few people (e.g., mutual support groups). Other groups, including La soupière, in which citizens are invited to gather and share a meal, are open to everyone. Added to this are the events and celebrations which enliven the community.

  • Organizational practices
    • Various community organization practices support outreach interventions. For example :

      -  They support local development by facilitating joint action among the territory's organizations, associations, and institutions;

      -They interact with the workers of other institutions, schools, and community organizations, as well as with certain medical professionals (physicians, nurses, etc.).

      Basically, linking outreach workers with community organizers helps to consolidate cross-sectoral collaborations and sometimes even results in very interesting collective projects. One of Sherbrooke's neighbourhoods has also established a valuable partnership between neighbourhood interventions and a social pediatrics project.

      To learn more about the six proposed strategies to help you to take on this challenge, visit the French version of the web site at http://www.csss-iugs.ca/intervenir-en-proximite


Pour vous aider à relever ce défi, voici les six stratégies proposées :

There is no data currently.