CSSS Community Outreach Interventions

Consider the results of the reflection of the community of practice on the CSSS-IUGS neighbourhood interventions and the CSSS outreach interventions along the 4 axes.

Consult the companion guide to facilitate the appropriation and implementation of this cutting-edge practice.

  • Understanding the territory
  • Intervening locally (outreach)
  • Providing clinical support
  • Managing a community outreach intervention

Each axis contains a number of action strategies along with action means and targeted outcomes. Concrete examples and tools developed by the CSSS are also included.

Why implement a community outreach intervention in your CSSS?

  • To exercise public responsibility
  • To reach out to vulnerable, excluded and isolated populations
  • To be proactive in interventions and to reduce "reactive" service needs (crisis interventions and so on) over time
  • To be in a position to take action within a framework of individual and collective empowerment and of the strengthening of support networks in living spaces.


  • Summary
    • The CSSS-IUGS's neighbourhood interventions began in 2009. Through the impetus of its affiliated university centre, this approach was elaborated through a process of joint development and the merging of knowledge from the research, management and intervention sectors.  The initial objectives were to:

      1) Maximize the outcomes of CSSS interventions with populations experiencing poverty and social exclusion.

      2) Update the notion of populational responsibility by reaching out to citizens who lack awareness of resources and services or who hesitate to use them.

      At the theoretical level, the development of Sherbrooke's neighbourhood intervention was strongly influenced by:

      - the Italian micro-territorial approach (Morin, 2008)

      - the community-centred approach elaborated by Jérôme Guay

      - the integrated community development model

      - various community outreach intervention models (e.g., the low-rent housing outreach intervention by CSSS de la Vieille capitale; neighbourhood walkers in Montreal North)

      Geographic and relational proximity are central to all of these models and methods.

      Within this framework, one of the founding principles of outreach interventions is to modulate and adapt intervention strategies according to specifically local characteristics, whether it be a densely populated urban area or a vast rural municipality. Any implementation of a community outreach intervention by a CSSS constitutes a step in organizational change which requires a review of services delivery to the population. Consequently, it involves modifying intervention strategies and clinical support as well as management. 

  • The essential
    • In order to be in a position to intervene or to manage an outreach intervention, it is essential to thoroughly know:

      • the territory
      • the services provided by the CSSS in its territory
      • social statistics/indicators (population profiles)
      • the existing institutional, community and association partners
      • the reality of the territory's population
  • An added value
    • Working with the living elements of the territory and becoming a facilitating gateway for organizations that occasionally experience difficulty referring their users to specialized services.

      Transferring knowledge generated through the affiliated university centres and the university institutes of the health care and social services network to improve services and practices - TRASSS

      To learn more about the TRASSS project, visit www.trasss.ca